Terms & Conditions

Terms & Condition

General Terms

 Friendly Talks is a Consultation App that aims to provide a platform for easy understanding and communication of specific problems faced by individuals. We disclaim that the listener you may be interacting with are not professional psychologists or counselors but are only individuals who have undergone similar situations at a prior time.

 By accessing and entering your details with Friendly Talks, you confirm that you are in agreement with and bound by the terms of service contained in the Terms & Conditions outlined below. These terms apply to the entire website and any email or other type of communication between you and Friendly Talks.

Under no circumstances shall Friendly Talks team be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site, even if Friendly Talks team or an authorized listener has been advised of the possibility of such damages.

Friendly Talks will not be responsible for any outcome that may occur during the course of usage of our resources. We reserve the rights to change prices and revise the resource usage policy at any time.


Friendly Talks grants you a revocable, non-exclusive, non-transferable, limited license to download, install and use the app strictly in accordance with the terms of this Agreement.

These Terms & Conditions are a contract between you and Friendly Talks (referred to in these Terms & Conditions as “Friendly Talks”, “us”, “we” or “our”), the provider of the Friendly Talks website and the services accessible from the Friendly Talks website (which are collectively referred to in these Terms & Conditions as the “Friendly Talks Service”).

You are agreeing to be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions, please do not use the Friendly Talks Service. In these Terms & Conditions, “you” refers both to you as an individual and to the entity you represent. If you violate any of these Terms & Conditions, we reserve the right to cancel your account or block access to your account without notice.

Definitions and key terms

To help explain things as clearly as possible in this Terms & Conditions, every time any of these terms are referenced, are strictly defined as:

Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.

Firm: when this policy mentions  “we,” “us,” or “our,” it refers to Friendly Talks , AACEE Business Centre Ground Floor,Samson Sons Building, TKD Road,Muttada, Thiruvananthapuram, Kerala 695025  that is responsible for your information under this Terms & Conditions.

Country: where Friendly Talks or the owners/founders of Friendly Talks are based, in this case is India

Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Friendly Talks and use the services.

Service: refers to the service provided by Friendly Talks as described in the relative terms (if available) and on this platform.

Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.

Website: Friendly Talks' site, which can be accessed via this URL: friendlytalks.in/app

You: a person or entity that is registered with Friendly Talks to use the Services also mentioned as User in this document.


 You agree not to, and you will not permit others to:

License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose or otherwise commercially exploit the app or make the platform available to any third party.

Modify, make derivative works of, disassemble, decrypt, reverse compile or reverse engineer any part of the app.

Remove, alter or obscure any proprietary notice (including any notice of copyright or trademark) of Friendly Talks or its affiliates, partners, suppliers or the licensors of the app.

Cancellation Policy

Cancellation Requests:   

Users can request a cancellation of the service by contacting our customer support team.  Cancellation requests must be made within a specified timeframe.

Cancellation Timeframe:

Users must cancel the service at least 3 hours before the scheduled start time to avoid any cancellation fees. Cancellations made beyond the specified timeframe may be subject to a cancellation fee.

Cancellation Fees:

Cancellation fees may vary depending on the reason for cancellation also. The approximate cancellation fee amount will be communicated to the User at the time of booking or upon cancellation request.

 Refund Policy


If a cancellation request is eligible for a refund, the refund process will be initiated promptly.

Refunds, if applicable, will be issued using the original payment method.

Eligibility: Users may be eligible for a refund of their service fees under the following circumstances:

  1. Technical failure: If there is any known technical failure from our end or any technical failure from your end which did not enable you to stay connected to us beyond a few minutes. Such technical fault has to be communicated to our employee/listener whom you are interacting with or an email be sent with the necessary information immediately.
  2. Non-Delivery: If the service is not delivered within the promised timeframe or is not provided at all.

Notification and Request:

To initiate the refund process, users must contact the service provider’s customer support or designated refund department. The request should include relevant details, such as the reason for the refund, the service details, and any supporting documentation.

Refund Evaluation Period:

Once the refund request is received, the service provider will review the request and assess its eligibility. This evaluation period may vary depending on the complexity of the service and the provider’s internal procedures.

Refund Determination:

After evaluating the refund request, the service provider will determine whether a refund is applicable. If the refund is approved, the provider will notify the user and initiate the refund process.

Refund Method:

The refund will typically be issued through the same payment method used for the original transaction, unless otherwise specified by the user by way of written request or if technical limitations exist. The time it takes for the refunded amount to be credited may vary depending on the payment processor and financial institution. In case of any change in payment method, we will not be responsible for any non-receipt of refund amount.

Your Suggestions

 Any feedback, comments, ideas, improvements or suggestions (collectively, “Suggestions”) provided by you to Friendly Talks with respect to the app shall remain the sole and exclusive property of Friendly Talks .

Friendly Talks shall be free to use, copy, modify, publish, or redistribute the Suggestions for any purpose and in any way without any credit or any compensation to you.

Your Consent

 We’ve updated our Terms & Conditions to provide you with complete transparency into what is being set when you visit our site and how it’s being used. By using our app, registering an account, or making a purchase, you hereby consent to our Terms & Conditions.

Links to Other Websites

This Terms & Conditions applies only to the Services. The Services may contain links to other websites not operated or controlled by Friendly Talks . We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Terms & Conditions are no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.


 Friendly Talks uses “Cookies” to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our app but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the app as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.

Changes To Our Terms & Conditions

You acknowledge and agree that we may stop (permanently or temporarily) providing the Service (or any features within the Service) to you or to users generally at our sole discretion, without prior notice to you. You may stop using the Service at any time. You do not need to specifically inform when you stop using the Service. You acknowledge and agree that if we disable access to your account, you may be prevented from accessing the Service, your account details or any files or other materials which is contained in your account.

If we decide to change our Terms & Conditions, we will post those changes on this page, and/or update the Terms & Conditions modification date below.

Modifications to Our app

Friendly Talks reserves the right to modify, suspend or discontinue, temporarily or permanently, the app or any service to which it connects, with or without notice and without liability to you.

Updates to Our app

Friendly Talks may from time to time provide enhancements or improvements to the features/ functionality of the app, which may include patches, bug fixes, updates, upgrades and other modifications (“Updates”).

Updates may modify or delete certain features and/or functionalities of the app. You agree that Friendly Talks has no obligation to (i) provide any Updates, or (ii) continue to provide or enable any particular features and/or functionalities of the app to you.

You further agree that all Updates will be (i) deemed to constitute an integral part of the app, and (ii) subject to the terms and conditions of this Agreement.

Third-Party Services

We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services (“Third- Party Services”).

You acknowledge and agree that Friendly Talks shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Friendly Talks does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.

 Term and Termination

This Agreement shall remain in effect until terminated by you or Friendly Talks .

Friendly Talks may, in its sole discretion, at any time and for any or no reason, suspend or terminate this Agreement with or without prior notice.

This Agreement will terminate immediately, without prior notice from Friendly Talks , in the event that you fail to comply with any provision of this Agreement. You may also terminate this Agreement by deleting the app and all copies thereof from your computer.

Upon termination of this Agreement, you shall cease all use of the app and delete all copies of the app from your computer.

Termination of this Agreement will not limit any of Friendly Talks' rights or remedies at law or in equity in case of breach by you (during the term of this Agreement) of any of your obligations under the present Agreement.

Copyright Infringement Notice

If you are a copyright owner or such owner’s agent and believe any material on our app constitutes an infringement on your copyright, please contact us setting forth the following information: (a) a physical or electronic signature of the copyright owner or a person authorized to act on his behalf; (b) identification of the material that is claimed to be infringing; (c) your contact information, including your address, telephone number, and an email; (d) a statement by you that you have a good faith belief that use of the material is not authorized by the copyright owners; and (e) the a statement that the information in the notification is accurate, and, under penalty of perjury you are authorized to act on behalf of the owner.


You agree to indemnify and hold Friendly Talks and its parents, subsidiaries, affiliates, officers, employees, agents, partners and licensors (if any) harmless from any claim or demand, including reasonable attorneys’ fees, due to or arising out of your: (a) use of the app; (b) violation of this Agreement or any law or regulation; or (c) violation of any right of a third party.

No Warranties

The app is provided to you “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, Friendly Talks, on its own behalf and on behalf of its affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the app, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, Friendly Talks provides no warranty or undertaking, and makes no representation of any kind that the app will meet your requirements, achieve any intended results, be compatible or work with any other software, systems or services, operate without interruption, meet any performance or reliability standards or be error-free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither Friendly Talks nor any Friendly Talks' provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the app, or the information, content, and materials or products included thereon; (ii) that the app will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the app; or (iv) that the app, its servers, the content, or e-mails sent from or on behalf of Friendly Talks are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of or limitations on implied warranties or the limitations on the applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to you.

Limitation of Liability

Notwithstanding any damages that you might incur, the entire liability of Friendly Talks and any of its suppliers under any provision of this Agreement and your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by you for the app.

To the maximum extent permitted by applicable law, in no event shall Friendly Talks or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, for loss of data or other information, for business interruption, for personal injury, for loss of privacy arising out of or in any way related to the use of or inability to use the app, third-party software and/or third-party hardware used with the app, or otherwise in connection with any provision of this Agreement), even if Friendly Talks or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.


If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

This Agreement, together with the Privacy Policy and any other legal notices published by Friendly Talks on the Services, shall constitute the entire agreement between you and Friendly Talks concerning the Services. If any provision of this Agreement is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term, and Friendly Talks' failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision. YOU AND Friendly Talks AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.


Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Agreement shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute waiver of any subsequent breach.

No failure to exercise, and no delay in exercising, on the part of either party, any right or any power under this Agreement shall operate as a waiver of that right or power. Nor shall any single or partial exercise of any right or power under this Agreement preclude further exercise of that or any other right granted herein. In the event of a conflict between this Agreement and any applicable purchase or other terms, the terms of this Agreement shall govern.

Amendments to this Agreement

Friendly Talks reserves the right, at its sole discretion, to modify or replace this Agreement at any time. If a revision is material we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our app after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Friendly Talks .

Entire Agreement

The Agreement constitutes the entire agreement between you and Friendly Talks regarding your use of the app and supersedes all prior and contemporaneous written or oral agreements between you and Friendly Talks .

You may be subject to additional terms and conditions that apply when you use or purchase other Friendly Talks' services, which Friendly Talks will provide to you at the time of such use or purchase.

Updates to Our Terms

We may change our Service and policies, and we may need to make changes to these Terms so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to these Terms and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Terms. If you do not want to agree to these or any updated Terms, you can delete your account.

Intellectual Property

The app and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by Friendly Talks , its licensors or other providers of such material and are protected by  copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. The material may not be copied, modified, reproduced, downloaded or distributed in any way, in whole or in part, without the express prior written permission of Friendly Talks , unless and except as is expressly provided in these Terms & Conditions. Any unauthorized use of the material is prohibited.

Agreement to Arbitrate

This section applies to any dispute capable of being settled through arbitration. The place of arbitration shall be Kochi, Kerala. The term “dispute” means any dispute, action, or other controversy between you and Friendly Talks concerning the Services or this agreement, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. “Dispute” will be given the broadest possible meaning allowable under law.

Notice of Dispute

In the event of a dispute, you or Friendly Talks must give the other a Notice of Dispute, which is a written statement that sets forth the name, address, and contact information of the party giving it, the facts giving rise to the dispute, and the relief requested. You must send any Notice of Dispute via email to: [email protected] Friendly Talks will send any Notice of Dispute to you by mail to your address if we have it, or otherwise to your email address. You and Friendly Talks will attempt to resolve any dispute through informal negotiation within sixty (60) days from the date the Notice of Dispute is sent. After sixty (60) days, you or Friendly Talks may commence arbitration. Any and all legal, accounting, and other costs, fees, and expenses incurred by the prevailing party shall be borne by the non-prevailing party.

Any dispute the nature of which maybe so that the arbitrators refer to civil courts for adjudication may be preferred in the courts at Kochi, Kerala.

Submissions and Privacy

In the event that you submit or post any ideas, creative suggestions, designs, photographs, information, advertisements, data or proposals, including ideas for new or improved products, services, features, technologies or promotions, you expressly agree that such submissions will automatically be treated as non-confidential and non-proprietary and will become the sole property of Friendly Talks without any compensation or credit to you whatsoever. Friendly Talks and its affiliates shall have no obligations with respect to such submissions or posts and may use the ideas contained in such submissions or posts for any purposes in any medium in perpetuity, including, but not limited to, developing, manufacturing, and marketing products and services using such ideas.


Friendly Talks may, from time to time, include contests, promotions, sweepstakes, or other activities (“Promotions”) that require you to submit material or information concerning yourself. Please note that all Promotions may be governed by separate rules that may contain certain eligibility requirements, such as restrictions as to age and geographic location. You are responsible to read all Promotions rules to determine whether or not you are eligible to participate. If you enter any Promotion, you agree to abide by and to comply with all Promotions Rules.

Additional terms and conditions may apply to purchases of goods or services on or through the Services, which terms and conditions are made a part of this Agreement by this reference.

Typographical Errors

In the event a service is listed at an incorrect price or with incorrect information due to typographical error, we shall have the right to refuse or cancel any appointments placed for the service listed at the incorrect price, irrespective of whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the service and your appointment is canceled, we shall immediately issue a refund to your payment account the amount of the service.


If for any reason a court of competent jurisdiction finds any provision or portion of these Terms & Conditions to be unenforceable, the remainder of these Terms & Conditions will continue in full force and effect. Any waiver of any provision of these Terms & Conditions will be effective only if in writing and signed by an authorized listener of Friendly TalksFriendly Talks will be entitled to injunctive or other equitable relief (without the obligations of posting any bond or surety) in the event of any breach or anticipatory breach by you. Friendly Talks operates and controls the Friendly Talks Service from its offices in India.  The Service is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. Accordingly, those persons who choose to access the Friendly Talks Service from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. These Terms & Conditions (which include and incorporate the Friendly Talks Privacy Policy) contain the entire understanding and supersedes all prior understandings, between you and Friendly Talks concerning its subject matter, and cannot be changed or modified by you. The section headings used in this Agreement are for convenience only and will not be given any legal import.


Friendly Talks is not responsible for any content, code or any other imprecision.

Friendly Talks does not provide warranties or guarantees.

In no event shall Friendly Talks be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. The Company reserves the right to make additions, deletions, or modifications to the contents on the Service at any time without prior notice.

The Friendly Talks Service and its contents are provided “as is” and “as available” without any warranty or representations of any kind, whether express or implied. Friendly Talks is a distributor and not a publisher of the content supplied by third parties; as such, Friendly Talks exercises no editorial control over such content and makes no warranty or representation as to the accuracy, reliability or currency of any information, content, service or merchandise provided through or accessible via the Friendly Talks Service. Without limiting the foregoing, Friendly Talks specifically disclaims all warranties and representations in any content transmitted on or in connection with the Friendly Talks Service or on sites that may appear as links on the Friendly Talks Service, or in the products provided as a part of, or otherwise in connection with, the Friendly Talks Service, including without limitation any warranties of merchantability, fitness for a particular purpose or non-infringement of third party rights. No oral advice or written information given by Friendly Talks or any of its affiliates, employees, officers, directors, agents, or the like will create a warranty. Price and availability information is subject to change without notice. Without limiting the foregoing, Friendly Talks does not warrant that the Friendly Talks Service will be uninterrupted, uncorrupted, timely, or error-free.

Friendly Talks is not responsible for any payment directly or indirectly made to any employees or listeners  during the course of the session, whether it has been sought to or offered by you. Friendly Talks only charges users for the time spent, which is charged from the wallet maintained in the account.

Friendly Talks does not allow or encourage its employees to exchange or receive any personal information including phone number, address, bank details or any other information which may or maynot have been provided by you at the time of using our services.

Friendly Talks clarifies that our listeners do not have access to any personal information given by you in the App and therefore any information gained by the listener during or after the sessions, will be deduced to have been provided by you.

Friendly Talks completely discourages the listeners to extend the relationships beyond the sessions sought for and any such intention or activity is completely beyond the scope of this services.

Any feedback or grievances that you may face during the sessions maybe mailed to us within the shortest